biuro tłumaczeń skrivanek

How can a short conversation with a customer help secure a long-term business partner?

conversation with a customer

Skrivanek Translation Agency offers language services in more than 100 languages. This would probably be nothing unusual if it were not for the fact that we are able to provide translations in various language combinations and varieties of a particular language at the customer’s request. This time, our translation agency took on the complex linguistic support of a company that is a pioneer in the field of financial fraud prevention.

conversation with a customer

Operating in today’s digital world brings with it many risks. It is very important to be on your guard to avoid being scammed online. This is one of their tasks, as a global company that specialises in the field of detecting payment irregularities, preventing financial fraud and providing solutions for analysing such risks. Their advanced solutions and technologies have the purpose of increasing financial security and protecting against fraud and attacks.

They approached us using a form on our website. This form is about web translation using the WPML plug-in. The original enquiry, however, did not contain any information about website translation at the time. The purpose was to find out whether we had technical and financial translators who were also well versed in IT. Moreover, they explained in detail about the need for specialists in these fields in the following language combinations: English – Brazilian Portuguese and English – Latin-American Spanish.  There were also to be some texts through the English/French combination. It was therefore a rather unusual mix of specialisations and languages, and also an unusual order to make the request for an offer, as they first wanted to know whether we would have the resources to meet their technical requirements.

Their conscious and very professional approach meant that we got along from the start. After assuring them that we had the required language specialists in the language variants specified, it was time to deal with the technical issues.

They already had a WPML plug-in on their website. This WPML plugin (WordPress Multilingual Plugin) is a popular tool developed for the WordPress platform that enables the creation of multilingual websites. All we had to do, therefore, was to link it to our plugin using a token, which can also be generated using our website by filling in the appropriate form and clicking on the REQUEST TOKEN button.

For projects that are technically complex, it is sometimes the case that the customer puts off the decision to proceed with the order. We know from talking to customers that the need to delve into technical details can sometimes be discouraging. This was also the case here. After the initial arrangements were completed, we lost contact with the customer. We decided to make another attempt, this time with a link to our appointment calendar, which turned out to be the right thing to do. They immediately chose a suitable date for the meeting, which took place in a very pleasant and friendly atmosphere. They also admitted missing such a quick form of communication, through which they could get to know us better and, at the same time, ensure that we could meet their very specific requirements right away. We quickly established their needs in terms of payment and paperwork, after which we signed the necessary contracts and consents. We also clarified any doubts they had about nature of the comprehensive web translation services we offered using the WPML plugin before we proceeded to the quotation of the files sent to us.

Thanks to the comprehensive translation of web content using WPML, we can provide fast and efficient implementation of such projects. The service includes not only the translation of content sent by the customer using the WPML plug-in, but also the uploading of ready translations to the customer’s website, meaning that the results of our work is immediately visible on the website.

It is also worth mentioning that if there are any technical problems with uploading content from the website for translation, we are here to help. We are happy to advise you on how everything is carried out, or log into your website panel to upload content for the translation ourselves.

We are delighted that, as a company, we have been able to assist our customer for over a year now in achieving their purpose, by which we mean helping businesses around the world secure their transactions and payments against potential threats. Websites are always changing, with new content being added and current websites being updated. We strive to be a trusted partner for our customers for many years to come. in this way, customers do not have to continue to look for a translation agency every time they change something on their website.

If you are looking for similar translation services, we encourage you to contact Skrivanek. We are happy to provide our WPML plugin for WordPress for website translations for free. When you order a website translation from Skrivanek, you receive a free licence and technical support at every stage of the project.

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