FAQ

You can send us your file(s) via our online form or by e-mail to get a free quotation, and then accept the cost of the service that we have provided.

The cost of translation depends on the language, deadline, file format, nature of the document and its subject, or additional services ordered by the Client. Therefore, we provide an individual quotation for each order.

As a rule, translation is priced based on the number of words in the source document. Individual rates per word depend on the language combination, the number of words in the source document, and other specific aspects of the job (including delivery date, file format(s) or additional services). Please send us your documents, and we will provide you with a free quotation. Please remember that a free quotation is not a binding commitment to work with us.

Translation service quotations are free.

The final product is usually sent free of charge by e-mail. At the Client’s request, we can also send the translation in paper. This service is priced individually, depending on the volume of your translation project.

We do value all information: on any terminology you use or on the purpose and target audience of the translation. Is the text meant for publication or company use only? It is supposed to convey a marketing or advertising message? Or maybe it is a scholar text? Our work can be facilitated with all background knowledge or reference materials on your product, service or sector.

Electronic format is a preferred one, but we can handle documents in all formats. Thanks to our DTP Department services, including the OCR service, we can handle files in virtually any format, including non-editable documents.

Once we accept your order and enter it into our system, a project manager plans all the processes required and transfers documents to appropriate vendors involved in the chain (DTP specialists, translators, proofreaders, reviewers, etc.), coordinating all steps until the very end. The final product is usually sent to the client by e-mail.

We will agree on the delivery date before we start working on your text. In principle, translating 8 standard pages (i.e. pages of 250 words) takes one full working day. We can also ensure an express delivery service on separately agreed conditions.

In the case of large projects, we always try to meet the Client’s expectations. Depending on the processes required (translation, DTP processing, proofreading, etc.) and the expected deadline, we are able to set up a dedicated team of translators, DTP professionals and proofreaders who will handle your order. In this way, we are able to guarantee short turnaround times.

Apart from standard delivery, we also offer an express delivery service option. All details are agreed on the case-by-case basis. However, please remember that a shorter deadline means less time for individual processes. What will perfectly suffice for an internal company text is not necessarily recommended in the case of texts for publication, requiring multiple checks and finishing touches. Nevertheless, we always try to deliver your text as soon as possible.

As in any industry, delays can happen, but we do our best to provide services on time. Reasons for delays may include bad quality of source documents (illegible scanned copies or handwritten documents), technical issues, or the necessity to find vendors for an unusual language combination. Please remember, however, that delays are an exceptional situation, and we always try to agree a reasonable delivery date with the client.

Standard translations are delivered in electronic format, identical to that of the source file (as a Word, Excel, PowerPoint or PDF document or in any other native format). If necessary, we encrypt or password-protect your files before sending. Certified translations are delivered in electronic format, but a personal collection option is also available.

In fact, no. As we work with a wide network of professionals, we can handle even the most unusual projects, including localisation projects – always in compliance with specific instructions provided by the client or settings dictated by software.

We translate into all European and many non-European languages, including: Albanian, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, Flemish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kashubian, Kazakh, Korean, Latin, Latvian, Lithuanian, Macedonian, Mongolian, Montenegrin, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Silesian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Uzbek, Vietnamese, and Yiddish.

And these are just the most popular languages that we work with. If you have not found the language you are interested in on the list above, please contact us and we will prepare a custom service proposal for you.

Depending on our Clients’ needs, we translate all necessary document types, such as corporate publications, contracts and agreements, terms of reference and tender specifications, instructions, marketing literature, financial statements and reports, documentation of clinical trials, laboratory test results, medical opinions, and many more.

Skrivanek translators are able to deliver the highest quality translation of all materials entrusted to us, including contracts and agreements, regardless of industry they relate to.

Skrivanek language experts are able to deliver the highest quality translation of all materials entrusted to us, including tender dossiers.

You can send us your file(s) via our online form or by e-mail to get a free quotation, and then accept the cost of the service that we have provided.

We do value all information: on any terminology you use or on the purpose and target audience of the translation. Is the text meant for publication or company use only? It is supposed to convey a marketing or advertising message? Or maybe it is a scholar text? Our work can be facilitated with all background knowledge or reference materials on your product, service or sector.

Certified translations are handled by a sworn translator who certifies for compliance of the translation with the original document with their stamp and signature. Standard translations, even if they comply with the same high quality standards, are handled by professional translators without sworn translator qualifications.

The cost of translation depends on the language, deadline, file format, nature of the document and its subject, or additional services ordered by the Client. Therefore, we provide an individual quotation for each order.

A standard page contains 1800 characters with spaces. The price for translation of one A4 page is determined based on the number of characters. In this way, we are able to deliver an exact quotation before we start working on your order.

The price of express delivery translation depends on the deadline, length of the text and its subject, or additional services ordered by the Client. Therefore, we provide quotations for each express delivery translation on the case-by-case basis.

Not necessarily. Some of our language experts successfully combine both skills, but the majority focus on one or the other type of work, providing different types of interpreting services (such as consecutive or simultaneous interpreting) or translating documents.

If you have a Microsoft Word document (.doc or.docx), you can use the “Word count” option. In the case of documents in other formats, such as.jpg,.html,.php,.asp, or scanned documents, please send them by e-mail for a free quotation.

A standard billing page is a unit accepted by a translation agency to price texts for translation. Usually, we provide quotations based on the source text (original) rather than the target text (translated text).

We state our prices in net and gross amounts, i.e. as VAT exclusive and VAT inclusive amounts.

Yes. The translation price list is an integral part of a business cooperation agreement that we conclude with our Clients, and we always inform you about the price of the translation before we start working on your project. Each order is priced individually, based on our price list, the number of words in the source document, the language combination, and other aspects. To receive a free quotation, simply send us your documents.

Whenever possible, we work with original documents in electronic format, without making any changes to their formatting. However, when necessary, we can guarantee that the translation of the client’s document looks just like the original document owing to our “advanced plus” DTP service.

Of course. We are certified according to ISO 9001, EN 17100 and ISO 27001. We also have professional liability insurance. We are strictly committed to confidentiality, and take full responsibility for everything we do: the highest quality of processes and timely delivery of any project, regardless of its volume or complexity.

No. Client communication and job handling are the responsibilities of our client service staff and project managers. Over the entire process, they act as intermediaries between all those involved in the chain. It should be added that with a wide network of professionals that we cooperate with we can handle translation and interpreting jobs in over 100 languages!

Of course. If you inform us that you would like your future assignments to be handled by the same translator or interpreter, we will be happy to comply with your request. Not infrequently, having the quality assurance in mind, we create such dedicated teams of language professionals for our business partners on our own initiative. To provide the best business experience, for our regular clients, we appoint dedicated project managers who take care of all of their projects.

Translation support tools (known as Computer-Assisted Translation (CAT) software) are, as the name suggests, tools intended to facilitate the translation process. CAT software provides technological support for human translation. It makes it possible to save time and money and ensure a consistent use of terminology. As the translation memory database is constantly expanded, there is no need to translate identical text fragments from scratch, which proves particularly useful in the case of repetitive financial, technical and medical texts, as well as in website and software localisation.

Certified or sworn translation is usually required for documents and certificates which are to submitted to Polish and foreign authorities or law enforcement agencies. It may also be needed in the case of medical documentation or contracts and agreements. Before sending a document to a translation agency, it is always a good idea to check what kind of translation will be needed.

Yes. We currently offer machine translations in the following language combinations:
– from Polish: to English, German, and Russian;
– from English: to Polish, Russian, German, Czech, Dutch, Danish, and Swedish;
– from German: to Polish and English;
– from French: to English;
– from Czech: to Polish and English.

We can also offer NMT in other language combinations, depending on your needs.

You can send us your file(s) via our online form or by e-mail to get a free quotation, and then accept the cost of the service that we have provided.

The cost of translation depends on the language, deadline, file format, nature of the document and its subject, or additional services ordered by the Client. Therefore, we provide an individual quotation for each order.

We state our prices in net and gross amounts, i.e. as VAT exclusive and VAT inclusive amounts.

Skrivanek NMT is a proprietary tool that we have created to take care of security of our Clients’ data and high quality of translations. Skrivanek NMT is based on a number of industry-specific machine translation models that we select depending on the translation subject. In the translation process, we do not use online tools or send Client data to commercial servers.

We translate into all European and many non-European languages, including: Albanian, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, Flemish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kashubian, Kazakh, Korean, Latin, Latvian, Lithuanian, Macedonian, Mongolian, Montenegrin, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Silesian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Uzbek, Vietnamese, and Yiddish.

And these are just the most popular languages that we work with. If you have not found the language you are interested in on the list above, please contact us and we will prepare a custom service proposal for you.

It depends on a situation and client needs. We always agree all details on the case-by-case basis.

Not necessarily. Some of our language experts successfully combine both skills, but the majority focus on one or the other type of work, providing different types of interpreting services (such as consecutive or simultaneous interpreting) or translating documents.

Of course. If you inform us that you would like your future assignments to be handled by the same translator or interpreter, we will be happy to comply with your request. Not infrequently, having the quality assurance in mind, we create such dedicated teams of language professionals for our business partners on our own initiative. To provide the best business experience, for our regular clients, we appoint dedicated project managers who take care of all of their projects.

If the company ordering an interpreting service does not provide travel, board, and accommodation, such costs are added to the service price.

We state our prices in net and gross amounts, i.e. as VAT exclusive and VAT inclusive amounts.

We translate into all European and many non-European languages, including: Albanian, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Faroese, Finnish, Flemish, French, Georgian, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kashubian, Kazakh, Korean, Latin, Latvian, Lithuanian, Macedonian, Mongolian, Montenegrin, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Silesian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Uzbek, Vietnamese, and Yiddish.

And these are just the most popular languages that we work with. If you have not found the language you are interested in on the list above, please contact us and we will prepare a custom service proposal for you.

Certified translations are handled by a sworn translator who certifies for compliance of the translation with the original document with their stamp and signature. Standard translations, even if they comply with the same high quality standards, are handled by professional translators without sworn translator qualifications.

Translation service quotations are free.

If you have your website translated already, whatever its language version is, we can review it, give our honest opinion and, if necessary, provide a proofreading service. We can take care of both the source text and the version translated by other suppliers. We never criticise others without a justified reason, but when we do, it is because we are committed to linguistic quality and our client satisfaction.

We would love to! Skrivanek has vast experience and theoretical and practical knowledge in translating and localising all types of websites and content management systems. We always look for the most suitable solutions for your language combination and target market.

We state our prices in net and gross amounts, i.e. as VAT exclusive and VAT inclusive amounts.

In the case of marketing or advertising texts, translation is just the beginning. Such content usually requires adaptation and localisation to make it easily and directly accessible and understandable to the target audience. In other words, the translation must deliver the same message and have the same desired impact.

No. Client communication and job handling are the responsibilities of our client service staff and project managers. Over the entire process, they act as intermediaries between all those involved in the chain. It should be added that with a wide network of professionals that we cooperate with we can handle translation and interpreting jobs in over 100 languages!

Of course. If you inform us that you would like your future assignments to be handled by the same translator or interpreter, we will be happy to comply with your request. Not infrequently, having the quality assurance in mind, we create such dedicated teams of language professionals for our business partners on our own initiative. To provide the best business experience, for our regular clients, we appoint dedicated project managers who take care of all of their projects.