Certification and security
ISO 9001
The ISO 9001 standard helps ensure the high quality of business management and customer service. In our daily work, we focus on the needs of our Clients, ensuring the high quality of our translations and continuously improving our company operations.
The ISO 14001 standard provides for the appropriate environmental performance, testifying to the responsibility and care for the environment inherent in our business.
The ISO 27001 standard certifies that information is managed in a properly secure way. We work with various documents and information on a daily basis, much of which are confidential. It is important to us that all employees are aware of our great responsibility, particularly when working on translations for our Clients.
EN 17100
The EN 17100 standard provides guidelines on how to render translation services so as to ensure their highest quality, attesting that they are appropriate for the needs of EU bodies.
We would like to inform you that Skrivanek sp. z o.o. has successfully passed an external audit for operation in accordance with the ISO 18587 standard, which specifies “requirements for the process of full, human post-editing of machine translation output and post-editors’ competences”.
We make every effort to ensure that the translation services provided by our company, as well as all its operations, comply with the applicable quality standards and EU directives. We were one of the first translation agencies in Poland to implement a Quality Management System in line with the ISO 9001 standard. In 2011, we introduced an ISO 14001 compliant Environmental Management System.
Finally, in 2012, we implemented an ISO 27001 certified Information Security Management System, whose purpose is to protect information against destruction, theft and misuse. Our goal was to guarantee credibility and the effective protection of data, both our own and those belonging to our business partners, employees, public administration authorities and other relevant persons and entities, all in accordance with the provisions of the law and our internal security regulations.
Our company is also a holder of EN 17100 translation services certification, providing requirements for all aspects of the
translation process, including those necessary for ensuring quality.
INFORMATION SECURITY POLICY 2025 –2027
MANAGEMENT STATEMENT
Skrivanek, as a leading provider of language-tech services, declares this Information Security Policy as the foundation for safe guarding business operations and stake holder trust. Through the implementation and continuous development of our Information Security Management System (ISMS), aligned with ISO/IEC 27001:2022, we aim to:
- Protect against emerging threats, including cybercrime, AI-driven risks, and datamisuse.
- Ensure compliance with applicable international and local regulations, maintaining a proactive approach to changes in legislation.
- Cultivate a security-first culture across all levels of the organization.
- The management supports this policy by providing resources, leadership, and strategic oversight to ensure its implementation, regular review, and alignment with global best practices.
AIMS OF THESECURITY POLICY
1. Strengthen measures to address emerging cybersecurity threats, including ransomware, phishing, and AI-driven attacks.
2. Enhance compliance with global and regional data protection regulations (e.g., GDPR, CCPA, and new local requirements).
3. Continuously improve risk assessment and incident response processes to align with best practices in information security.
4. Promote a culture of security awareness among employees, suppliers, and partners.
PRINCIPLES
We Commit To:
- Complying with and upholding information security legislation across all countries where our group operates.
- Ensuring information availability at the time and place required for business operations while restricting access based on the principle of least privilege.
- Classifying and handling information as public, internal, confidential, or personal, with strict access controls at every level.
- Strengthening access management protocols through multi-factor authentication (MFA) and role-based access controls (RBAC) to minimize unauthorized access risks.
- Managing the integrity and lifecycle of information —from creation and transfer to secure disposal —ensuring all processes align with international standards.
- Continuing with regular trainings and implementing mandatory annual programs tailored to job roles, focusing on emerging threats and secure data handling to ensure organization-wide awareness and preparedness.
- Treating violations of information security rules as gross breaches of internal regulations and contractual agreements.
- Implementing mandatory annual training programs tailored to job roles, focusing on emerging threats and secure data handling to ensure organization-wide awareness and preparedness.
- Determining security measures based on risk severity, their impacts, and cost-effectiveness, ensuring proportional and adaptive security.
- Regularly monitoring risks, reassessing threats, and applying corrective and preventive measures to continuously improve the ISMS.
- Expanding incident response capabilities, including real-time detection, reporting, and remediation strategies to minimize downtime and impact.
- Integrating AI-driven threat detection and response systems for faster identification and mitigation of breaches, enhancing the overall resilience of our information security framework.
2025-2027 Quality and Environmental Management Policy
At Skrivanek, we envision a world connected through seamless communication and cultural understanding. Our mission is to empower businesses, organizations, and individuals with innovative, high-quality, and sustainable language-tech solutions that combine advanced technology with the human touch. This policy reflects our commitment to continuous improvement, ecological responsibility, and value creation, ensuring compliance with international standards and alignment with our stakeholders’ expectations.
MANAGEMENT COMMITMENT
The leadership of Skrivanek is dedicated to:
- Delivering innovative, value-driven language solutions that consistently meet client requirements.
- Minimizing environmental impact by adopting sustainable practices and leveraging advanced technologies.
- Ensuring compliance with all relevant quality and environmental regulations, as well as aligning with global standards such as ISO 9001, ISO 27001 and ISO 14001.
- Fostering a culture of collaboration, inclusivity, and continuous improvement through ongoing learning and proactive risk management.
This policy is subject to regular review to ensure alignment with our strategic goals, global trends, and the needs of our stakeholders.
STAKEHOLDER ENGAGEMENT AND SATISFACTION
For Customers
- Leverage AI tools to enhance service delivery and utilize AI-powered analytics to anticipate client needs, providing tailored solutions with measurable impact.
- Ensure robust data security measures to protect client information and build trust.
For Employees
- Promote a culture of diversity, inclusion, and creativity, ensuring employees feel supported and engaged.
- Encourage a growth mindset by offering clear career pathways and continuous opportunities for skills development and personal growth.
For Suppliers
- Strengthen partnerships with suppliers by providing training, resources, and constructive feedback to align with Skrivanek’s quality and sustainability goals.
STRATEGIC OBJECTIVES
1. Progress Through Innovation and Learning
- Adopt a fail-fast, learn-fast approach to innovation, driving rapid experimentation and adaptation while maintaining stringent data security protocols to protect sensitive information.
- Develop and implement advanced AI-driven tools and automated workflows to enhance operational efficiency and quality.
- Integrate technological innovation with human expertise to deliver culturally and contextually accurate solutions that create measurable value.
2. Environmental Responsibility
- Transition to fully digital and automated workflows to reduce waste and improve energy efficiency across all operations.
- Partner with organizations to support global sustainability efforts and educate stakeholders on these matters.
3. Empowerment Through Learning
- Expand the Skrivanek Training Center to provide ongoing development opportunities for employees, suppliers, and clients.
- Create and deliver training programs and digital products on languages, advanced technologies, and other skills in demand in the market.
- Collaborate with educational institutions and industry bodies to foster innovation and develop a skilled workforce for the future.
4. Partnerships, Global Collaboration, and Expansion
- Expand partnerships with local and global organizations, academic institutions, and language-tech innovators to drive cross-industry growth and knowledge sharing.
- Identify and penetrate new markets by tailoring services to meet diverse regional and cultural needs, reinforcing Skrivanek’s position as a global leader.
- Collaborate with diverse communities to develop culturally adaptive and inclusive services that resonate with local audiences while supporting global communication goals.