Multilingual projects are by definition more complex than simple source-to-target translations. The project manager has to manage the work of the whole team of translators and proofreaders, from finding the right people, through carefully planning their work to smoothly moving from one stage to the next (translation > proofreading > internal quality control), while keeping track of the agreed delivery deadlines. Sometimes the situation becomes even more complicated, when the client has their own preferences regarding the file format and the method of sending ready translations. That is exactly what happened in this case.